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info@au.alphacam.com
ALPHACAM Software Maintenance Agreement
Support and Care
Our Software Maintenance Agreement (SMA) is the commitment we make to our customers, continuing to ensure our software solutions deliver the best results for your business.
AC Australia CAD CAM Solutions understands the business environment you operate in. Our Software Maintenance Agreement is designed to give your business the support it needs to continue to operate efficiently and effectively. We aim to maintain an ongoing business relationship enabling our team to guide and assist you with best use practices.
AC Australia’s team of industry professionals support your business to ensure you maximise results and maintain your manufacturing operations.
The full set of Features included in SMA:
| SOFTWARE MAINTENANCE |
Software Maintenance ensures your business is using the latest technology and features as they are released through new versions and build updates.
Utilising the latest releases of ALPHACAM gives you the latest functionality for manufacturing while maintaining compatibility with your Windows Operating Systems.
| ENHANCEMENT REQUESTS |
The opportunity to provide your valuable input into the modification and enhancement of existing product features. Help the global development team continue to bring enhancements that benefit manufacturing businesses
| ESUPPORT |
eSupport offers 24/7 access to worldwide online forums. Access user forums and communicate with other ALPHACAM users and technicians across the globe, all at your own pace.
Complete this form to request eSupport Login
| LICENCE PROTECTION |
Peace-of-Mind knowing your licence is protected in the event of theft, accidental damage or hardware failure.
| DESIGNER COMPANION |
DESIGNER Companion is a CAD Application that gives users the ability to successfully design and manipulate parts for smarter manufacturing. The DESIGNER App is used for solid model preparation in preperation for CNC Machining.
DESIGNER Companion is included as part of your Yearly Maintenance Agreement. The connection between ALPHACAM and DESIGNER is based upon design automation from CAD to CAM.
AC Australia Customer Care (CC)
To maintain a successful solution, we provide SMA add-ons to ensure you receive tailored care and assistance, providing a smooth implementation and upkeep of your system.
| TECH SUPPORT |
Access to our team of ALPHACAM Technicians to investigate any issues you may experience with the program or solution provided. Utilising resources such as Web Rescue puts us close at hand to work through to a resolution.
To submit a support enquiry, please email helpdesk@au.alphacam.com or click the button
AC Australia currently use AnyDesk to enable our Tech Support Team to log into your computer to provide remote support for your software. This allows us to efficiently work to resolve any technical enquries that you may have.
To assist, please ensure you have downloaded and installed AnyDesk via the link below.
To find our more about AnyDesk, please visit their website here: https://anydesk.com/en
| YEARLY SYSTEM CHECK |
Our Team allocate time to provide a check of your system and ensure its smooth operation. This time provides a great opportunity to chat with our team about making improvements and how to achieve greater results with the latest enhancements.
