ALPHACAM Customer Care (CC) provides complete peace of mind

Customer Care at your finger tips

Customer Care is AC Australia's commitment to the industry to provide quality customer service to ensure businesses have the support and back-up when they need it. 

We understand it's essential to maximise productivity, which is why we offer Customer Care, specifically designed with your success in mind.

 

Check out the full set of Customer Care benefits below:

HELP DESK  

Our Help Desk Team gives you diagnostic phone and email support with access to a range of resources to assist customers in getting a faster response.

CUSTOMER SERVICE TIME  

Customer Service Time is used for technical support sessions, system development or training hours. Time is renewed every 12 months as part of your contract or extra time can be added when needed.

TECH SUPPORT  

Time with an ALPHACAM Technician to investigate potential issues within the program or your system, and for the technician to take you through the resolution.

WEB RESCUE  

A direct PC to PC service allowing our Technical Support Team to resolve your issues, meaning our team are close at hand to assist.

ESUPPORT  

eSupport offers access to worldwide online forums 24/7. Access user forums and communicate with other ALPHACAM users and technicians across the globe, all at your own pace.

For Customer Care Members, complete this form to request eSupport Login

SOFTWARE MAINTENANCE  

Our Software maintenance program keeps your business using the latest technology and features as they are released through new versions and software updates.

LICENCE PROTECTION  

Peace of Mind knowing your licence is protected in the event of theft, accidental damage or hardware failure.